Training Title
Conducting an Effective ISO 9001: 2015 Management Review Training
The Course
Explanation on management review process including management review inputs and output and monitoring of actions post management review.
a) the status of actions from previous management reviews;
b) changes in external and internal issues that are relevant to the quality management system;
c) information on the performance and effectiveness of the quality management system, including trends in:
- customer satisfaction and feedback from relevant interested parties;
- the extent to which quality objectives have been met;
- process performance and conformity of products and services;
- nonconformities and corrective actions;
- monitoring and measurement results;
- audit results;
- the performance of external providers;
d) the adequacy of resources;
e) the effectiveness of actions taken to address risks and opportunities;
f) opportunities for improvement.
Learning Objectives
To train the participants the process of conducting management review including the required review inputs/ agenda for effective management review and the review output/ decision and actions made resulting from the review of each review input, and how to record effectively management review minutes, and monitoring of actions for effective implementation.
Who Should Attend?
- Top Management
- Head of Department/ Section
- Key personnel
Course Programme
Workshop 1: Preparation of quality objectives achievement monitoring and measurement table for Management Review (40 minutes).
Workshop 2: Preparation of Analysis of data for Management Review (30 minutes).
Workshop 3 – Conduct mock management review meeting (90 minutes).
- Trend/ Summary
- Comment
- Decision and action
Workshop 3A- Writing effective management review minutes (40 minutes).
Duration
1 day (0900 – 1700 hours)
Fee Per Participant
RM650 + 6% SST[INSERT_ELEMENTOR id=”435″]