Certification Services

ISO 20000-1 Information Technology
Service Management Systems

What is ISO 20000-1 Information Technology Service Management Systems (IT SMS) ?

ISO 20000-1 Information Technology Service Management Systems is a standard that enable IT or ICT service providers or companies to manage its IT service lifecycle more effectively, reliably and professionally. The standard specifies requirements for establishing, implementing, maintaining and continually improving a IT SMS. An IT SMS supports the management of the service lifecycle, including the planning, design, delivery, deployment, operation, maintenance, tran design change and improvement of the IT services, which meet agreed requirements and deliver value for customers, users and the organization delivering the services and other stakeholders. The adoption of an IT SMS is a strategic decision for an organization and is influenced by the organization’s policies, objectives/ KPI, SOPs, technology, resources, the governing body, and other interested parties involved in the IT service lifecycle and the need for effective and resilient services. Implementation and operation of an SMS provides ongoing visibility, control of services and continual improvement, leading to greater effectiveness and efficiency. Improvement for IT service management applies to the SMS and the services.

Benefits of ISO 20000-1

ISO 20000-1 drives best practice and helps organizations:
  • New or change in services is effectively controlled through proper design and transition, and release and deployment management.
  • ISO22000 IT SMS enables organizations to recover from errors or incidents and continual reduction of incidents through effective problem management.
  • Customer satisfaction and customer focus is vastly improved through the application of business relationship and service level management.
  • IT service requirements including service level agreements, service level targets, service availability, and service continuity are consistently fulfilled. This provides assurance (consistently fulfilling requirements) to customers, users and other stakeholders that the IT services are effectively managed and continually improved.
  • Safeguard and protect the information security of the customers and other interested parties data or information.

Why CI International?

  • We has been operating in Malaysia since year 2000 for last 20 years.
  • We are the no. 3 local certification body in QMS certification accredited by Department of Standard Malaysia.
  • We provide value added, high integrity, reliable and professional certification services locally and internationally despite reasonable fees.
  • We have a team of highly and widely experienced lead assessors that know the industries and capable of providing value added audit findings and recommendations for improvement of your organisation management system and business performance.

Certification Process


Click here to download Application Questionnaire for certification application.

Contact us today to find out how CI International & Socotec CI (UK) can help your organization regards ISO 20000 certification.

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